Category Archives: Service Standards

TULSA Customer Detective Work

One might say the most challenging part of being an automotive service technician at Cartec Automotive Service in TULSA is diagnosing a problem before it can be fixed.Cars in OK are made up of a bunch of complex systems. There usually could be a number of reasons for any given symptom. So, it's challenging to track down the actual cause of the problem. And it can be frustrating for the vehicle owner because it can take time and money to get to the bottom of a problem. If it's not something obvious, it's easy for the customer to focus on the fixing and not the diagnosing.Let us at Cartec Automotive Service introduce you to something we'll call 'Customer Detective Work' –  helping your technician find clues to what's wrong.We start with the detective basics: What, Where and When. Play along with me; You come in to Cartec Automotive Service and your car is making a funny sound... Q: Where's the sound? A: Around the right front wheel. Q: What kind of sound ... read more

Speak Up: Talking with Your Cartec Automotive Service Service Advisor

About 80% of the vehicles on TULSA roads today are behind on their preventive maintenance schedules. That translates to about 160 million vehicles in the United States that aren't performing as well as they could be - thousands right here in OK. Some of the maintenance issues are minor. Others represent serious safety concerns. There are many reasons TULSA drivers neglect their routine car care. Some of the more common ones are complacency, lack of confidence, lack of trust and budget issues. Modern vehicles are amazingly reliable compared to their older counterparts. They can run for years without any repairs, and we sometimes translate that to mean they don't need any maintenance. The trouble is that without maintenance, parts in the vehicle are gradually wearing out, fluids are getting dirty, oil is developing sludge — a lot of stuff is happening that we can't see, and it is destroying the vehicle. The first time we learn there is a problem, w ... read more

What You Need to Know from Your Cartec Automotive Service Service Advisor

TULSA drivers may feel intimidated when they take their vehicles to a service center. They have questions but aren't sure how to ask. They don't want to feel embarrassed about their lack of knowledge. They don't want to make the service technician feel that they don't trust him.If your service advisor at Cartec Automotive Service uses a term you don't understand, just ask him to explain. Remember, they are the auto service experts. If they came to your place of work, they probably wouldn't understand the jargon, either. When you take your vehicle in to be serviced, make sure you understand the financial issues up front. Ask about payment policies, warranties and, of course, the cost of the work being done.It helps to understand basic services your vehicle needs. Know the difference between a quick check-up and a thorough inspection, which you are getting and which you are asking for. Understand that diagnosing a problem takes time, and time isn't free. If you have concerns about ... read more

Questions to Ask Your TULSA Service Advisor

We find that a lot of TULSA drivers are a little tentative when they talk with their automotive advisors. They want to ask questions but don't want to be embarrassed or seem pushy. Vehicles are very complicated and there's more to know about them than most of us have the time to learn. Maybe it's because vehicles have become so much more reliable that the average person just doesn't need to know as much to keep their vehicle on the road.You know, your local hospital has a Patient's Bill of Rights that they post throughout the hospital. We think our TULSA automotive service customers also have a right to ask any question they need to understand what is wrong with their car and what it will take to fix it. They need to feel free to ask the cost and benefits of recommended services. And they certainly have a right to understand the financial end of the transaction.It's all about the communication. It's a little harder when you're trying to find the right ... read more

What TULSA Automotive Service Consumers Should Know

There are some things drivers should know about TULSA car service and repair. First and foremost, Cartec Automotive Service cares about you and your family's safety. And we really appreciate your business. Cartec Automotive Service in TULSA wants to build a trusting relationship that becomes the foundation for a mutually beneficial experience for years to come.Building on that foundation, there are some things that would help you understand the auto service and repair business better. First, it can be really hard to fix vehicles. The days of shade tree mechanics are long gone. The majority of automotive systems are computerized. It takes a lot of training and very expensive equipment to diagnose and repair modern vehicles. The pros who work for Cartec Automotive Service need extensive computer training – not just how to run the diagnostic systems, but also searching for the right parts, networking with other technicians to help them with a difficu ... read more

Ethics of Automotive Repair in TULSA

We're going to be talking about the ethics of automotive repair. It seems like news outlets really like hit-and-run reporting; they hit everyone from groceries stores to retail to physicians. And the TULSA automotive service and repair industry hasn't been given a pass either.Unfortunately, every profession in TULSA has some bad actors that hurt the reputation of everyone else. On the automotive side, industry associations and professional licensing organizations are very committed to high ethical standards.Yet some people remain uncomfortable with TULSA automotive service and repair. It may start with the fact that our vehicles are a big investment and we rely on them for so much in our lives. That alone guarantees our attention. And how well we understand the recommendations really impacts our comfort level.If we understand what's recommended and the benefits of taking care of the work – and the pitfalls of putting it off &ndas ... read more

On Board Diagnostics for TULSA Motorists

Some TULSA vehicle owners wonder why Cartec Automotive Service and other TULSA auto repair shops charge a fee for vehicle diagnostics. Receiving a diagnostic charge at Cartec Automotive Service for a tricky automotive problem shouldn't be a surprise. In the TULSA area, automotive diagnostics can cover quite a range. If you hear a noise in your vehicle brakes when you slow down in rush-hour traffic on a busy OK road, you pull off at the next off-ramp and take a quick visual check. That is usually enough to know what needs to be done. If you're having an intermittent problem with your vehicle engine, however, a Cartec Automotive Service diagnosis may be much more involved.Much of the TULSA driver's confusion comes when the problem involves the Check Engine light. The Check Engine light comes on when the engine management computer has sensed a problem. There's a common misconception among OK drivers that the trouble code tells the Cartec Automotive Service technician exactly what's ... read more

Service Center Standard and Procedures

All OK pilots have checklists for every aspect of flying. They always use their checklists even if they only have two steps on them. They do this simply because a checklist is a great way to not forget steps. It is also how they can assure a predictable outcome. That is why TULSA automotive service centers including Cartec Automotive Service have procedural standards for each service they perform. Cartec Automotive Service technicians are trained step by step. And they perform the procedures step by step, the same way each time. By training to procedural standards, OK service centers can assure a quality outcome. The job is done right every time and TULSA customers leave happy with how their vehicle performs. Each company trains its technicians to standards. The OK automotive industry as a whole is very committed to standards of excellence and encourages individual OK service center operators to apply them to every vehicle they service. An example is how ... read more

On Board Diagnostics for Your vehicle

Today we're going to talk about on-board diagnostics and the questions we hear from folks around TULSA, OK, who need answers about diagnostic services. They want to know what diagnostics are, what's involved and what the benefits are. They really want to understand the value of diagnostic scans by a trained technician in TULSA.These are valid concerns. If you don't understand something it's really hard to know its value. Let's start with some history.Since 1996, all cars and light trucks in TULSA, OK, have been required to use a standardized diagnostic system to help repair technicians determine what's wrong with your vehicle. The diagnostic system works with the vehicle's Engine Control Module – the computer that controls many engine functions.The computer monitors dozens of components and processes. Depending on what the sensors read, the computer will make adjustments to compensate for conditions and minor problems. When there is a condition that it can't adjust for, the compu ... read more

Arrive Alive in TULSA

We've all seen drivers do crazy things while driving to or from TULSA. A guy shaving in the rear-view mirror, a woman applying makeup, people talking on their phones, texting or drinking from an enormous coffee mug. It's a wonder we even dare drive on OK roads.The truth is that all of us are distracted when we drive. Unfortunately, traffic, road construction and other external factors are beyond our control. The distractions inside our car, however, are things we can often control.Here's some things that'll give you more control in your car, and help keep your attention on the roads around TULSA. TULSA drivers who are 16 to 20 years old tend to be more distracted by the radio, CD or MP3 player. TULSA drivers who are 20 to 29 are more distracted by passengers in the car, including small children. Those over age 65 tend to be more distracted by objects or events that are outside of the vehicle. Other factors like fatigue, stress and lack of sleep make it harder to pay attention to dri ... read more